Terms of service
Welcome to Honestea, an online tea store operated by Honestea (M) Sdn Bhd, a company registered under the laws of Malaysia. Our website is located at honestea.co (the "Website"), is designed to provide you with information about our products and services and to allow you to purchase our products online. By using the Website, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please do not use the Website.
- Use of Website
The Website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. You may not use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
- Product Information
The information, products and services included on the Website may include inaccuracies or typographical errors. Honestea (M) Sdn Bhd makes no representations or warranties as to the accuracy or completeness of the information, products or services, and assumes no liability or responsibility for any errors or omissions in the content of the Website.
- Product Availability and Orders
All products offered for sale on the Website are subject to availability. We make every effort to display the most current and accurate information on product availability, but we do not guarantee that products will be available at any given time. If a product you ordered is not available, we will notify you by email and give you the option of waiting for the product to become available or receiving a full refund for that product.
- Payment
All prices listed on the Website are in Malaysian Ringgit (MYR) and are inclusive of Goods and Services Tax (GST) where applicable. We accept payment through a secure online payment system and by credit card. You agree to pay all charges incurred by you or any users of your account and credit card in connection with your use of the Website.
- Shipping and Delivery
We currently ship to addresses within Malaysia only. Shipping and handling fees will be added to the total cost of your order and will be indicated during the checkout process. We make every effort to process and ship orders within 2-3 business days, but we do not guarantee delivery times. Delivery times are subject to change without notice.
- Return Policy
If you are not satisfied with your purchase, you may return it for a full refund within 7 days of the purchase date. To be eligible for a return, the product must be unopened and in its original condition. You will be responsible for paying the return shipping costs.
- Warranty
Honestea (M) Sdn Bhd warrants that its products will be free from defects in materials and workmanship under normal use for a period of 7 days from the date of purchase. If a product is defective, we will replace it at no cost to you. This warranty does not cover damage caused by abuse, misuse, or accidental damage.
- Disclaimer of Warranty
The Website and its content are provided on an "as is" basis without any warranties of any kind. Honestea (M) Sdn Bhd, its affiliates, and its licensors do not make any representations or warranties of any kind, express or implied.
In closing, Honestea (M) Sdn Bhd strives to provide you with a positive experience while using our Website and purchasing our products. If you have any questions or concerns, please do not hesitate to contact us at [hello@honestea.my]. These Terms of Service are subject to change without notice, so please check back periodically for any updates. By using the Website, you agree to be bound by these Terms and any future revisions. Thank you for choosing Honestea.
This Terms of Service has been updated on 19/09/2025