Privacy policy

At Honestea (M) Sdn Bhd, your privacy is a top priority. We are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your information when you interact with our e-commerce website.

Information We Collect

We collect personal information that you provide directly to us, such as your name, email address, mailing address, and phone number when you create an account, place an order, or subscribe to our newsletter. Additionally, we collect information about your browsing and purchasing activity on our website.

Use of Information

We use your personal information to:

  • Provide you with the products and services you request.
  • Communicate with you regarding your orders, accounts, and any inquiries.
  • Send promotional materials and special offers.
  • Improve our website and personalize your shopping experience.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers, such as payment processors and shipping companies, to fulfil your orders and provide customer service. We may also share your information as required by law or in response to valid legal requests.

Protection of Information

We implement appropriate security measures to protect against unauthorised access, alteration, or destruction of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and personalize content and advertisements. Cookies are small text files stored on your device when you visit our website. We use session cookies, which expire when you close your browser, and persistent cookies, which remain until they expire or are deleted. You can manage cookies through your browser settings, though disabling cookies may limit some website features.

Data Retention

We retain your personal information as long as necessary to provide you with our products and services or as required by law. Certain information may be retained for longer periods for record-keeping, fraud prevention, or other legal purposes.

Data Access and Correction

You have the right to access, correct, or delete your personal information. You can update your account information by logging into your account or by contacting us directly to request access or correction.

Third-Party Websites

Our website may contain links to third-party websites not governed by this Privacy Policy. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose your information as we believe necessary to respond to legal requests, protect the rights and property of Honestea (M) Sdn Bhd or others, and ensure public safety.

By using our website, you acknowledge and agree to this Privacy Policy and the collection, use, and sharing of your personal information as described herein.

Contact Us:

  • Email: hello@honestea.co
  • Mailing Address:
    Honestea (M) Sdn Bhd
    38, 3rd Floor, Jalan Radin Anum, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

 

This policy is effective as of January 26, 2021.