Terms of Service
Effective Date: August 10, 2026
Welcome to Honestea & Co. (operated by Honestea (M) Sdn Bhd). The website located at honestea.co (the “Site”) is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). By accessing, browsing, or placing an order through our Site, you agree to be bound by these Terms of Service and all related policies.
1. General Provisions & Site Usage
Agreement to Terms: Accessing or using any part of the Site constitutes your unconditional agreement to these Terms. If you do not agree with any part of these conditions, you must refrain from using our digital platforms.
Modifications: Honestea & Co. reserves the right to revise, update, or replace any portion of these Terms of Service at our discretion. Changes take effect immediately upon publication on this page. Your continued use of the Site following any updates signifies acceptance of those changes.
Permissible Use: You may use the Site solely for personal, non-commercial purposes. You are prohibited from using the Site for any unlawful purpose, disrupting site performance, attempting unauthorized access, or transmitting malicious code or harmful data.
2. Intellectual Property Rights
Brand Ownership: All content made available on this Site – including graphics, brand logotypes, typography, photography, product descriptions, video media, interface design, packaging artwork, and overall layout—is the exclusive property of Honestea (M) Sdn Bhd or its content licensors, protected under Malaysian and international copyright, trademark, and trade dress laws.
Restrictions on Use: No material from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, modified, or distributed in any manner without prior written consent from Honestea (M) Sdn Bhd. Unauthorized use of any brand asset constitutes an infringement of intellectual property rights.
3. Product Representation & Catalogue Accuracy
Product Display: We endeavor to display our teas, teaware, and accessories as accurately as possible. However, actual color nuances and visual details may vary depending on screen settings, display equipment, or browser profiles.
Accuracy of Information: On occasion, information on our Site may contain typographical errors, inaccuracies, or omissions regarding product specifications, stock status, promotions, or pricing. We reserve the right to correct any errors and update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).
4. Orders, Pricing & Payment Terms
Pricing Currency: All prices displayed on honestea.co are denominated in Malaysian Ringgit (MYR) unless explicitly stated otherwise.
Payment Processing: Orders are subject to one-time advance payment via authorized online payment gateways, local FPX online banking, credit/debit cards, or supported e-wallets. Payment cards are subject to validation checks and authorization by your card issuer.
Order Acceptance: Receiving an order confirmation email does not signify our final acceptance of your order. Honestea & Co. reserves the right to accept, decline, or limit order quantities for any reason, including product availability, payment authorization failures, or suspected fraudulent activity.
5. Shipping & Order Fulfillment
Fulfillment Guidelines: Orders are processed and dispatched according to our standard operating schedules. Estimated delivery timelines provided during checkout are non-binding estimates supplied by courier partners.
Risk of Loss: Risk of loss and title for physical items purchased pass to you upon delivery of the goods to the carrier or designated delivery address.
6. User Submissions, Comments & Feedback
User Content: If you submit feedback, reviews, suggestions, or comments to Honestea & Co., you grant us a non-exclusive, royalty-free, perpetual right to edit, publish, and use your submission in any medium.
Conduct Rules: Submissions must not violate any third-party rights, contain defamatory or unlawful content, or feature misleading or offensive statements. You remain solely responsible for the accuracy and legality of any comments you submit.
7. Third-Party Links & Resources
Our Site may contain links to independent third-party websites or services (such as delivery tracking tools or payment gateways). These links are provided solely as a convenience. Honestea & Co. maintains no control over the content, privacy practices, or security of external websites and assumes no liability for damages or losses incurred through interaction with third-party sites.
8. Limitation of Liability & Disclaimers
“As Is” Availability: The Site and all products, services, and media provided through it are offered on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including fitness for a particular purpose or non-infringement.
Scope of Liability: In no event shall Honestea (M) Sdn Bhd, its directors, employees, or partners be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Site, reliance on site content, or purchase of any product, exceeding the actual amount paid by you for the product in question.
9. Indemnification
You agree to defend, indemnify, and hold harmless Honestea (M) Sdn Bhd, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) resulting from your breach of these Terms, misuse of the Site, or violation of applicable laws or third-party rights.
10. Account Termination & Access Restriction
Honestea & Co. reserves the right, in its sole discretion and without prior notice, to suspend or terminate your account, cancel pending orders, or block your access to the Site if you breach these Terms of Service or engage in fraudulent or abusive behavior.
11. Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
12. Contact Information
For inquiries, feedback, or legal notices concerning these Terms of Service, please contact us:
Email: [email protected]
Mailing Address: Honestea (M) Sdn Bhd
38, 3rd Floor, Jalan Radin Anum,
Bandar Baru Sri Petaling,
57000 Kuala Lumpur, Malaysia.