Shipping Policy

At Honestea & Co., we understand the importance of receiving your purchase safely and efficiently. Below is everything you need to know about how we package, dispatch, and deliver your orders. All orders are fulfilled and shipped from our warehouse in Malaysia.

Shipping Options & Rates

We offer a variety of local and international delivery methods to suit your needs:

Region / Service	Delivery Method	Estimated Transit Time	Shipping Rate / Terms
Peninsular (West Malaysia)	Standard Courier	2 – 3 business days	Calculated at checkout based on location and carrier
East Malaysia (Sabah & Sarawak)	Standard Courier	3 – 4 business days	Calculated at checkout based on location and carrier
International Orders	Express Courier (DHL / Fedex / J&T)	5 – 30 business days	Calculated at checkout based on location and carrier

Free Shipping Thresholds

We are pleased to offer Free Standard Shipping on qualifying domestic orders:

• Peninsular Malaysia: Free shipping on orders RM 120 and above.

• Sabah & Sarawak: Free shipping on orders RM 150 and above.

International Taxes & Import Duties: For orders shipped outside Malaysia, any customs fees, import duties, or local clearing taxes assessed by your destination country are the sole responsibility of the customer.

Order Processing & Dispatch

Our warehouse operates Monday through Friday, 10:00 AM – 6:00 PM (excluding weekends and national public holidays). In the event of holiday closures, we take extra measures to ensure processing delays are kept to a minimum.

• Orders Placed Before 2:00 PM: Processed and dispatched on the same business day.

• Orders Placed After 2:00 PM: Processed and dispatched on the following business day (within 1 to 2 business days in the event of a public holiday / weekend).

Address Changes & Urgent Delivery Updates

Because orders placed before 2:00 PM enter processing immediately, please double-check your shipping details prior to checkout.

• How to Request Changes: If you need to update your shipping address or contact details, please WhatsApp us immediately at +60 11 6564 8787 or email [email protected].

• Processing Limits: We can adjust your address at any time prior to dispatch. Requests submitted after a parcel has been collected by the courier may incur additional handling or redirection charges.

• Address Restrictions: We ship exclusively to physical residential or commercial addresses and cannot ship to P.O. Boxes.

• Returned Packages: Honestea & Co. is not liable for failed deliveries caused by incorrect or incomplete addresses provided during purchase. Customers will be responsible for associated re-shipping costs for a second delivery attempt.

Tracking & Communication

Once your parcel is handed over to our logistics partners, a tracking notification link will be issued to your registered email address or phone number via SMS/WhatsApp.

• Tracking Availability: If you do not receive a tracking link within 48 hours of placing your order, please inspect your email spam/junk folder before reaching out to support.

• Delayed Deliveries: If your shipment has significantly exceeded the forecasted transit time, please contact us so we can initiate an official investigation with the courier.

• Digital Services & Goods: For non-tangible services, purchase confirmations, receipts, and tax invoices will be issued digitally.

Damaged Items, Backorders & Missing Contents
Parcels Damaged in Transit

• Immediate Rejection: If a courier attempts to deliver a package that is visibly damaged, please reject the parcel at the point of delivery and contact us immediately.

• Unattended Deliveries: If a damaged parcel was left at your premises, take clear photos of the damaged packaging and product contents and contact customer support for swift resolution.

Missing Items

If your order arrives with missing items and you have not been notified of a split shipment, please email [email protected] or WhatsApp +60 11 6564 8787 with your Order ID and photos of the received parcel.

Out of Stock or Backordered Items

In the rare event that an item is out of stock or placed on backorder after you complete your purchase, our team will notify you promptly to offer a replacement item or a full refund.

Honestea (M) Sdn Bhd reserves the right to amend or update this Shipping Policy at any time to maintain operational standards. Revisions take effect immediately upon posting to our site. This shipping policy has been updated in August 2026.