Honestea & Co. | Privacy Policy

Privacy Policy

Effective Date: August 10, 2026

At Honestea & Co. (operated by Honestea (M) Sdn Bhd), respecting your privacy and protecting your personal data is fundamental to our craft. This Privacy Policy details how we collect, process, safeguard, and manage your personal information when you visit our website, purchase our products, or engage with our digital services.

1. Information We Collect

We collect personal information to ensure a seamless shopping experience and to provide you with tailored services. The types of data we collect include:

Identity & Contact Details: Your full name, email address, mailing address, billing address, and phone number when creating an account, making a purchase, or reaching out to customer support.
Transaction Information: Product details, purchase history, order status, and transaction references.
Technical & Browsing Data: IP address, browser type, device details, operating system, network activity, screen resolution, time spent on pages, and navigation paths collected automatically via cookies and tracking tools.
Marketing Preferences: Your communication preferences and opt-in records for receiving updates, newsletters, or promotional communications.

Note: Payment card details and online banking credentials are processed directly through secure third-party payment gateways. Honestea & Co. does not store or hold sensitive financial information on our servers.

2. How We Use Your Data

Your information is processed for specific, legitimate business purposes:

Order Fulfillment: Processing transactions, delivering products, sending shipping updates, and managing returns or customer service inquiries.
Experience Optimization: Improving website functionality, refining layout and performance, and customizing content to better match customer interests.
Communication & Engagement: Sending order confirmations, responding to inquiries, and delivering news or special announcements (where you have opted in).
Security & Compliance: Detecting and preventing fraudulent transactions, securing our digital infrastructure, and fulfilling applicable legal or regulatory requirements.

3. Cookies & Analytical Technologies

Our website uses session and persistent cookies, along with analytical tracking code, to enhance site functionality and understand user interaction.

Essential Cookies: Necessary for basic navigation, account login, and retaining items in your shopping cart during your session.
Performance & Analytics: Provide aggregate, anonymous statistics regarding visitor volume, popular pages, and browsing paths to help us optimize user experience.
Managing Preferences: You can disable or modify cookie permissions at any time through your web browser settings. Disabling essential cookies may impair certain features of the store or cart system.

4. Disclosure & Data Sharing

We treat your personal data with utmost discretion. We do not sell, rent, or trade your personal information to third parties. Disclosure only occurs in the following situations:

Service Providers: Trusted third parties who assist us in operating our store, processing payments, delivering packages, and delivering customer support, provided they strictly comply with data protection obligations.
Corporate Structure: In the event of a merger, acquisition, asset transfer, or restructuring involving Honestea (M) Sdn Bhd, customer records may be included as part of transferred assets.
Legal Requirements: When required by law, regulation, legal process, or court order, or when necessary to protect the rights, property, and safety of Honestea & Co., our customers, or the public.

5. Security & Data Protection

We employ industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. All transaction processes occur through encrypted payment gateways.

While we take rigorous steps to safeguard your data, no internet transmission or electronic storage method can guaranteed 100% security. We advise maintaining strong, unique account passwords and keeping your credentials confidential.

6. Data Retention

We retain your personal information only for as long as needed to fulfill the purposes for which it was collected, including order record-keeping, resolving disputes, enforcing contracts, and complying with statutory retention periods under applicable tax and commercial laws.

7. Your Rights & Verification

You maintain control over your personal data:

Access & Correction: You may review, update, or correct your personal information at any time by logging into your account profile or contacting us directly.
Marketing Opt-Out: You may unsubscribe from marketing communications by clicking the ‘unsubscribe’ link at the footer of any promotional email or by contacting our team.
Identity Verification: To protect account privacy, we may request proof of identity before fulfilling requests to review, amend, or delete personal data.

8. Third-Party Links

Our website may contain links to external platforms, partners, or social media networks. These third-party sites operate independently and maintain their own privacy policies. Honestea & Co. assumes no responsibility or liability for their practices or content.

9. Children’s Privacy

Our services and products are not directed at children under the age of 13. We do not knowingly collect personal information from individuals under 13. If we discover that a minor under 13 has provided personal information without parental consent, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or technical requirements. Any revisions will be published on this page with an updated effective date.

11. Contact Us

For questions regarding this policy, requests concerning your personal data, or customer service assistance, please reach out to us:

Email: [email protected]
Mailing Address: Honestea (M) Sdn Bhd
38, 3rd Floor, Jalan Radin Anum,
Bandar Baru Sri Petaling,
57000 Kuala Lumpur, Malaysia.